The following Purchase Terms, together with Our Policies (collectively referred to as the "Terms and Conditions") govern your use of Baby Wishes’ website and the purchase of products by you from Baby Wishes. By using Baby Wishes’ website and/or placing an order with us, you are indicating your acceptance of the Terms and Conditions. We reserve the right to make changes to Baby Wishes’ website and these Terms and Conditions at any time.

Currency

All prices quoted on this website are in Singapore Dollars.

Product Descriptions

We make every attempt to describe our items as accurately as possible. Baby Wishes does not warrant that product descriptions are 100% accurate, complete, reliable, updated, or error-free.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and payment has been made, in which case we shall immediately issue a refund to you in the amount charged.

Product Availability

We cannot guarantee product availability and we reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any orders.

Items which are shown as "Stock Availability upon Enquiry" may not be available for immediate delivery. We will contact you within 1 working day upon receipt of your enquiry to inform you of estimated stock availability and delivery date. You may then proceed to place your order online should the estimated delivery date be acceptable to you.

At times, certain products may sell out and be listed as "Out of Stock". Feel free to drop us an email at enquiries@babywishes.com.sg if you wish to be informed when the product becomes available.

Order Placement & Payment Options

To add an item to your shopping Cart, click on the item of interest to enter the product page. Enter the quantity and select the desired attribute (size, color, title, etc). Click the "Add To Cart" button. You should now see the selected item(s) when you click on "My Cart".

To change the quantity entered for a selected item, simply enter the new quantity in "My Cart" and click "Update". To delete a selected item, click on the red button at the end of the item row.

To complete your order, click on "Proceed to Checkout" and select the desired shipping and payment option. For your convenience, we accept payments by:

1)      Credit/Debit Cards - You can use your Visa, Mastercard and American Express credit/debit card to make payments which are processed safely and securely by PayPal. You do not need to have a PayPal account to make payment by credit/debit card.

2)       Direct Bank Transfer - Our bank account details will be sent via email to you upon order receipt.

3)   Cheque - We accept Singapore Dollar cheques drawn on a Singapore bank. Please make the crossed cheque payable to "Baby Wishes". Delivery & collection will be arranged once funds are cleared.

4)   Cash - Applicable for direct purchases and by personal collections at our premises at Commonwealth Avenue only

Fill in the Billing and Shipping Information, review your order and click "Process Order" to complete your order.

Order Processing

Shortly after your order has been placed, you will receive a confirmation via email (the "Order Confirmation Email").

For payments made by:

> Credit/debit card through Paypal: You will also receive our payment confirmation in the Order Confirmation Email.

> Direct bank transfer: The Order Confirmation Email will contain our bank details for your onward payment. Items ordered will be placed on hold for 5 working days (from the day you are informed of our bank details) pending receipt of payment. If payment is not received in our account within 5 working days, the items will be available for purchase by other customers.

> Cheque: Your crossed cheque made payable to "Baby Wishes" should reach us no later than 5 working days from the date of the Order Confirmation Email. Please make sure there are sufficient funds in your account for cheque clearance. For direct purchases, delivery or self-collection can only be effected upon clearance of funds.

> Cash: Orders will generally be held on reserve until the collection day mutually agreed between ourselves, which shall be no more than 2 weeks from date of the Order Confirmation Email.

Upon our receipt of payment:

>    For Wishlist purchases: The Wishlist Creator will be notified of your gift via email. Your gift will be clearly indicated with your name and grouped with other gifts for the Wishlist Creator, to be delivered before or after the baby is born, as desired by the Wishlist Creator.

>    For all other purchases: We will be contacting you to arrange for delivery.

Gift Wrapping

Gift-wrap is the perfect way to package your gift for that special newborn. At a nominal charge of $4 per item, your gift will be wrapped and decorated with matching ribbon and a Baby Wishes gift tag. For bulky items that cannot be wrapped, we will decorate it with a nice ribbon bow and gift tag at the same charge. If you would like your item(s) gift-wrapped, simply click on the Gift Wrap option during Checkout. You may also enter a personal message not exceeding 240 words which will be printed on our Baby Wishes gift tag.

Delivery

For Wishlist Purchases*

We know what it’s like to juggle pregnancy and parenthood with the 101 other things on your plate, so we endeavour to arrange for delivery at your convenience.

We will contact you 6 weeks before your EDD (estimated delivery date) to discuss delivery options. You can choose to purchase all outstanding items on your wishlist and have your entire wishlist items delivered to your home at one go. Alternatively, we can arrange for delivery of items bought as at an agreed cut-off date and deal with subsequent purchases later. For total wishlist purchases* exceeding $200, we will bear the cost of one delivery to any location in Singapore . This means that if a friend purchases an item for you from your wishlist, he/she will not be charged any delivery costs as the gift will be grouped with other items purchased from your wishlist.

If items on your wishlist remain unpurchased, you may choose to buy all the remaining items for yourself and we can arrange for all items to be delivered together. Otherwise, delivery charges as shown in the table in the next section will apply.

We also welcome personal collections if you decide that you (and perhaps baby) needs to get out for some fresh air, so do let us know and we can arrange for the necessary.

For all other Purchases*

We deliver to almost all local Singapore addresses. This can be your home, office, parents’ place, or hospital whichever is most convenient for you. We do not deliver to a post office box, Sentosa, Jurong Island , or restricted places such as airport terminals, cargo complexes, military establishments, ports, shipyards or vessels.

Note:

-         Extra trips required for failed deliveries will be chargeable at S$12 per trip regardless of order value..

-         Deliveries are generally effected at a mutually agreed time slot within 3 to 5 working days from your receipt of our order confirmation by email.

Alternatively, we also welcome you to collect your order from us personally at a mutually agreed time slot. If you wish to make cash payment on delivery, you may do so during such self-collection.

* Excluding bulky or other items that may require assembly on our part. These may include items such as but not limited to cots, strollers, etc. We will contact you upon purchase of bulky items and advise you of the costs for delivery accordingly.

Returns, Exchanges & Cancellations

It is important to us that you are happy with your gift or purchase. To ensure product integrity and hygiene, while we do not accept returns or exchanges for any non-defective items, we make every effort to thoroughly check our products before sending them out. Manufacturers’ defects are covered by warranties and exchange terms set by the manufacturer. Warranty information when available, is included inside the product packaging or on the product box. Generally, you may return the product to us within 3 working days of delivery and we will liaise with the manufacturer to arrange for a replacement (of the entire product or faulty part) or repair (if applicable).

If you are not happy with a product, do email us and give us your feedback so that we can address your concerns accordingly. Once payment has been made, we do not accept cancellations. If we are unable to fulfill your order, we will refund you the full amount charged.

Can’t find the information you need here? You may find the answers to your questions in Our Policies and Frequently Asked Questions